Account Manager

Red Coats Inc. is looking for someone who is proactive, detail orientated and highly organized to support our operations team. Join our team to learn and grow with us!

We are currently seeking an energetic and results-driven Account Manager to work on our team. The Account Manager will oversee the Federal Realty portfolio with Red Coats, Inc. This role is responsible for managing supply orders, submitting and tracking work orders, overseeing staffing needs, and maintaining budget compliance. The Account Manager will lead the on-site team and ensure all cleaning operations are executed efficiently and to the highest standard

• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
• Continuously educate employees on product/service offerings.
• Make sure proper tools are on hand to do the job.
• Set an example of superior service system performance and continuously train others on the same.
• Complete daily, weekly and monthly paperwork on a timely basis.
• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
• Observe and comply with safety rules and regulations
• Perform related duties as assigned.

Knowledge, Skills and Abilities: To successfully perform the essential functions of the position, the employee must be able to read and write English. Previous management/supervisory experience is required. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead, some bending, stretching and stairs are used constantly.