Account Manager - VA

Job Description: Account Manager

Role Summary:

The Account Manager is the "face of the company" for our premier commercial contracts. You will be responsible for the total lifecycle of the facility's cleanliness, safety, and tenant satisfaction. This role requires a proactive leader who can manage daytime porter staff, coordinate with evening supervisors, and maintain an impeccable relationship with building management.

Key Responsibilities

Client & Tenant Engagement

• Daily Liaison: Check in with the Building Manager every morning to review the daily task list and address immediate priorities.
• Tenant Relations: Conduct regular tenant visitations and monitor communication books to stay ahead of service needs.
• Conflict Resolution: Personally investigate all complaints, document findings, and execute immediate corrective actions.

Operations & Staff Leadership

• Payroll & Scheduling: Manage payroll processing for onsite staff; oversee scheduling for all shifts, including the approval and coordination of time-off requests to ensure constant coverage.
• Performance Management: Evaluate employee performance daily, provide hands-on instruction to supervisors, and take formal disciplinary actions when necessary.
• Shift Transition: Bridge the gap between shifts by preparing instructions for the evening crew and distributing special project assignments to supervisors.
• Supply & Asset Management: Oversee the full lifecycle of supplies, including inventory tracking and proactive ordering. Manage company assets including uniforms, I.D. badges, and key inventories.

Quality Control & Facility Improvement

• Continuous Improvement: Conduct daily comprehensive reviews of the facility to identify "beyond-the-contract" areas for improvement and aesthetic enhancements.
• Inspections: Conduct daily inspections of designated areas and complete formal weekly Quality Control reports.
• Safety & Security: Actively identify and correct unsafe work practices; ensure all security and safety protocols are strictly followed by staff.
• Maintenance: Monitor the condition of all equipment and report malfunctions to the main office immediately to prevent service interruptions.

Administrative & Reporting

• Facility Intelligence: Keep the Area Manager informed of daily issues, such as suite vacancies, moving tenants, or recurring operational hurdles.
• Documentation: Maintain accurate paperwork for special projects, complaints, and requests to ensure 100% completion and client sign-off.

Qualifications

• Experience: Previous experience in commercial janitorial management or facility operations.
• Administrative Skill: Proficiency in payroll management and labor scheduling.
• Communication: Exceptional verbal and written communication skills for professional interactions with building managers and tenants.
• Organization: Proven ability to manage complex inventories and juggle multiple competing priorities.

Additional Details:

Compensation-$70 K/year + benefits

Schedule, M-F,  most likely 8AM-5PM 3 days per week and 10AM-7PM two days per week plus flexibility to manage project work on weekends and manage night cleaning