Collections Manager

Collections Manager

Location: Bethesda, MD (Headquarters)

Status: Salaried Exempt - Full-Time – In-Office position

Salary Range: $85,000-$100,000 USD annually

Red Coats, Inc., a leading commercial services company headquartered in Bethesda, Maryland, is seeking an experienced and results-driven Collections Manager to join our in-house professional accounting team. This leadership role is responsible for overseeing all aspects of collections and cash application, ensuring timely receivables, accurate application of funds, and continuous improvement of processes that support the company’s financial health.

The ideal candidate is a detail-oriented professional with strong leadership capabilities, advanced Excel skills, and a proven ability to manage teams, resolve complex customer issues, and drive measurable improvements in accounts receivable performance.

Key Responsibilities

Collections Management

· Lead and manage the collections functions, including resolving overdue accounts, negotiating payment arrangements, and implementing strategies to minimize bad debt.

· Build and maintain strong customer relationships to effectively resolve billing, payment, and collection-related issues.

· Communicate professionally and proactively with customers to address disputes and payment concerns.

· Supervise, mentor, and develop the collections and cash application team to ensure performance targets are met.

· Oversee the timely and accurate application of payments (ACH, wire, checks) and manage unapplied cash and discrepancies.

· Identify and implement process improvements, automation initiatives, and workflow enhancements to increase efficiency and accuracy.

· Collaborate cross-functionally with operations, billing, and finance to resolve issues and prevent future collection challenges.

· Monitor and report on key accounts receivable metrics, including DSO, aging, write-offs, and collection trends.

· Prepare and present financial reports and analysis to senior management.

Compliance & Controls

· Ensure compliance with internal controls, accounting policies, and applicable laws and regulations.

· Maintain and update credit, billing, and collections policies and procedures.

· Support internal and external audits by preparing documentation and responding to inquiries.

Required Skills & Qualifications

· Strong leadership, communication, negotiation, and customer service skills.

· Exceptional attention to detail with strong analytical and problem-solving abilities.

· Proficiency with accounting systems, ERP platforms, and advanced Excel functionality.

· Solid understanding of collection laws, compliance requirements, and industry best practices.

· Prior management experience with demonstrated success leading collections teams.

Education & Experience

· Bachelor’s degree in Finance, Accounting, or a related field preferred; equivalent demonstrated experience may be considered.

· Minimum of 5 years of collections experience, preferably within a commercial services, construction, or similar industry.

· Prior management experience leading a successful team

· Proven track record of driving improvements in accounts receivable and cash flow performance.

· Professional certifications (e.g., NACM or similar) are a plus.

Why Join Red Coats?

· Collaborative and professional work environment with opportunities for growth and advancement.

· Competitive salary and comprehensive benefits package.

· Opportunity to make a meaningful impact on the company’s financial performance and long-term success.

If you are a motivated finance professional ready to lead, innovate, and make a measurable impact, we encourage you to apply for the Collections – Cash Applications Manager position today!