Workday Support Specialist

Red Coats, Inc., a large Bethesda based commercial services business is seeking an experienced professional to support, maintain, and optimize our Workday platform for Finance and Human Resources. This role ensures that our Workday system aligns with business needs, enabling smooth transitions, customized enhancements, and ongoing improvements. This position will support our departments and users to maximize system performance and user satisfaction. This is a full-time in office position.

· Ensure reliable system performance with minimal disruptions.

· Serve as a subject matter expert (SME) for all Workday-related issues.

· Customize Workday to meet evolving business requirements and improve efficiency.

· Assist with regular system maintenance, including feature upgrades and process enhancements.

· Work on system integrations, data conversions and testing

· Develop and produce Workday reports for finance and HR

· Manage security policies and best practices across the platform.

User Support & Satisfaction

· Provide expert-level support to internal users, assist with building new modules and help resolve issues.

· Promote user engagement and productivity by addressing pain points promptly.

· Assist in managing user accounts, roles, and permissions.

· Maintain accurate configuration settings across modules.

Configuration & Integration

· Assist with design and implementation of workflows and business processes that align with company goals.

· Identify, troubleshoot, and resolve system errors, bugs, and process failures.

· Act as the primary contact for escalated Workday issues.

· Test and deploy Workday updates with minimal disruption to operations.

· Leverage new features to improve performance and functionality.

· Monitor data quality through audits and corrective actions.

· Develop and maintain custom reports, dashboards, and analytics for decision support.

· Maintain comprehensive documentation of configurations, procedures, and troubleshooting steps.

· Workday Certification: Prefer certifications in HCM, finance or both.

· At least 3 years of hands-on experience supporting Workday in a business environment.

· Proficiency in Workday Studio, calculated fields, integrations, custom reporting, and security configuration.

· Strong written and verbal communication skills; ability to support users across all organizational levels.

· Experience managing updates, system enhancements, and ongoing initiatives.

· Proven ability to work across departments including HR, IT, Finance, and external vendors.

· Strong focus on data accuracy and thorough documentation.