Administrative Assistant, IT Department

Job Title: Administrative Assistant – IT Department

Department: Information Technology

Reports To: Director of IT

Location: Red Coats, Inc

Employment Type: Full-Time | On-Site

Salary range: $55k - $60k

Job Summary:

The Administrative Assistant – IT Department provides vital administrative support to the IT team, helping ensure smooth day-to-day operations. This role includes coordinating schedules, managing documentation, tracking assets, and assisting with basic IT-related tasks. A foundational understanding of IT terminology and systems is essential for effective communication with technical staff and vendors.

Key Responsibilities:

· Serve as the primary administrative support for the IT department.

· Schedule and coordinate meetings, appointments, and technical training.

· Manage documentation, including purchase orders, license renewals, asset inventories, and maintenance logs.

· Assist in tracking and documenting IT assets (e.g., laptops, monitors, software licenses).

· Help process IT service requests and route tickets to the appropriate personnel.

· Maintain confidentiality and security of IT-related information and documentation.

· Liaise with vendors for IT supplies, orders, and support contracts.

· Support onboarding and offboarding by coordinating IT equipment distribution and retrieval.

· Assist with preparing IT reports, presentations, and status updates.

· Provide light technical support (e.g., password resets, printer issues) under supervision.

Required Qualifications:

· High school diploma or equivalent; Associate degree preferred.

· 2+ years of administrative experience; prior experience in an IT or technical environment is a plus.

· Basic knowledge of IT systems, equipment, and terminology (e.g., hardware types, Microsoft 365, networking terms).

· Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

· Ability to manage multiple tasks with attention to detail and accuracy.

· Strong written and verbal communication skills.

· Ability to maintain professionalism and confidentiality.

Preferred Skills:

· Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Freshservice).

· Basic understanding of inventory or asset management systems.

· Comfort working in a fast-paced, technical environment.

Work Environment:

· Office-based setting with occasional work in server rooms or equipment storage areas.

· May require light lifting (e.g., laptops, monitors, peripherals).

· Collaboration with cross-functional teams, including Help Desk, Infrastructure, and Security.