Vice President of Sales & Operations

Vice President of Sales & Operations

Location: Houston, Texas and the greater Houston region

Reports To: Senior Vice President

Department: Sales & Operations

Salary Range: $150,000 to $175,000 (plus commissions).

The Vice President of Sales & Operations is a key executive responsible for driving profitable revenue growth while ensuring operational excellence across all commercial cleaning accounts. This dual-focus role bridges strategic business development with hands-on field delivery-overseeing client acquisition, contract renewals, account management, workforce scheduling, quality assurance, and safety protocols across the Greater Houston area.

Key Responsibilities

• Strategic Leadership & P&L Management
• Drive total revenue growth and gross margins for the commercial cleaning portfolio.
• Oversee budgeting, financial forecasting, labor cost management, and operational expenses.
• Establish key performance indicators (KPls) for both sales acquisition and field service delivery.
• Align operational capacity with sales targets to support scalable business growth.

Sales & Revenue Growth

• Build and execute go-to-market strategies targeting key Houston sectors (commercial real estate, medical facilities, industrial/plants, educational institutions, and corporate offices).
• Lead, mentor, and manage the sales team, account executives, and business development reps.

• Personally engage in closing high-value, enterprise-level B2B cleaning contracts.
• Develop competitive bidding strategies, scope-of-work designs, and pricing models that protect gross margins.

Field Operations & Service Delivery

• Oversee day-to-day cleaning operations across all client facilities in the Houston metro area.
• Lead Operations Managers, Area Supervisors, and janitorial staff to ensure high standards of cleanliness, safety, and client satisfaction.

• Implement robust Quality Assurance (QA) inspection programs and customer feedback systems.
• Ensure compliance with OSHA standards, hazmat protocols, chemical handling (SDS), and local/state labor regulations.

• Optimize shift scheduling, route efficiency, cleaning equipment deployment, and chemical inventory management.

Account Management & Client Retention

• Maintain senior-level relationships with property managers, facility directors, and enterprise clients.

• Drive customer retention strategies, conducting quarterly business reviews (QBRs) with major accounts.

• Swiftly address and resolve client escalations or quality gaps to minimize contract churn.

Qualifications & Skills

• 8-10+ years of executive-level leadership experience in facilities management, commercial cleaning, janitorial services, or route-based service operations. Local Houston market experience preferred.
• Proven success scaling sales revenue while managing operational workforce teams (100+ field personnel).
• In-depth familiarity with commercial cleaning standards (ISSA, LEED Green Cleaning protocols), bidding software, and CRM systems (e.g., Salesforce, Hubspot, Swept, or CleanGuru).
• Strong network and understanding of the local commercial real estate and business landscape in Houston and surrounding regions (Sugar Land, The Woodlands, Katy, Pasadena).
• Bilingual Preferred: Proficiency in English and Spanish is preferred
• Bachelor's degree in Business Administration, Operations Management, or related field preferred. Equivalent executive industry experience will be considered.

Key Metrics for Success (KPls)

• Total Top-Line Revenue Growth & Gross Profit Margins Customer Retention Rate & Account Expansion
• (Upsells) Sales Pipeline & Close Rate on Enterprise Bids
• Labor Cost Percentage vs. Budget
• Quality Inspection Audit Scores & Issue Resolution Speed

This position offers a generous compensation and benefits package, to include a company provided vehicle.